Shipping policy

STAX. Shipping Policy – your go‑to guide detailing shipping options, costs, and delivery timelines across Australia and internationally. Clear, reliable, and customer‑focused logistics.

LAUNCH & SALES SHIPPING; We ship Monday - Friday, excluding NSW public holidays. Due to the high volume of orders during launches and sales, processing and shipping times may be slightly delayed by a few business days. Our team are working hard to make sure you get your STAX. as soon as possible.

AUSTRALIA

  • $15 SAME DAY DELIVERY - For Sydney Metro Deliveries Only. Not applicable for Pre-Sale items. Available Monday to Friday. Order before 1pm for delivery 6-9pm tonight. Any orders made after 1pm will be delivered the following business day.
  • $7.95 EXPRESS SHIPPING (1-3 Business days after dispatch from warehouse - Up to 5 days for WA & remote areas) 
  • $7.95 STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases under $110
  • FREE STANDARD SHIPPING (7-14 Business days after dispatch from warehouse) - For purchases over $110

 

NEW ZEALAND – (We are unable to ship to PO boxes)

  • $20NZD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $90NZD

 

UK - (We are unable to ship to PO boxes)

  • £13GBP EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over £90GBP

 

 

CANADA - (We are unable to ship to PO boxes and military addresses)

  • $20CAD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $150CAD

 

EUROPE - (We are unable to ship to PO boxes)

  • €15EUR EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over €100EUR

 

UAE - (We are unable to ship to PO boxes)

  • 55DHS EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over 400DHS

 

SINGAPORE – (We are unable to ship to PO boxes)

  • $20SGD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $150SGD

 

HONG KONG – (We are unable to ship to PO boxes)

  • $120HKD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $900SKD

 

TAIWAN – (We are unable to ship to PO boxes)

  • $500TWD EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over $3500TWD

 

JAPAN – (We are unable to ship to PO boxes)

  • ¥2000 EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over ¥15000

 

SOUTH KOREA – (We are unable to ship to PO boxes)

  • ₩20000KRW EXPRESS DHL (3-5 Business days after dispatch from warehouse)
  • FREE EXPRESS SHIPPING for orders over ₩150000KRW

       

      REST OF THE WORLD – (We are unable to ship to PO boxes)

      • $19.95AUD INTERNATIONAL EXPRESS DHL (3-5 Business days after dispatch from warehouse) – Additional duties & taxes payable by customer.
      • FREE EXPRESS SHIPPING - ORDERS OVER $150AUD (VIA DHL) - Additional duties & taxes payable by customer.


          DUTIES & TAXES; Orders outside of Australia are shipped on a Delivery Duty Paid (DDP) basis, allowing customers to pay for additional duties & taxes at checkout. DDP is calculated using delivery location and the value of the order. DDP is added to the cost of your order at checkout, however STAX. has no control over any additional duties & taxes upon import. Please note, STAX. cannot cover the cost of duties & taxes. For more information please contact your local customs office.


          PRE-SALE & IN STOCK ITEMS; Please contact us directly at helpme@stax.com.au in order to split pre-sale and in stock items into two shipments, this is done automatically and free of charge for Australian orders over $180. Please note, we cannot split pre-sale and in stock shipments for overseas orders. 

          PLEASE NOTE; 
          STAX. will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active).
          STAX. cannot be held responsible for the service, delays or delivery by the postal service.
          If your order is returned to sender, a shipping cost of $10 will be required to re-ship.
          Customers are responsible for the return shipping costs.
          STAX. are unable to modify or cancel processed orders, this applies to both in stock or pre-sale items.